Challenges

• Difficulty in quickly responding to unexpected breakdowns
• Lack of automation in triggering work orders from alarms or incidents
• Inefficient assignment of technicians or vendors
• Poor visibility into work order progress and status
• Limited integration with preventive maintenance schedules
• Manual approval and closeout processes causing delays

Overview

Reactive Maintenance in iWaaTech is designed to handle unplanned issues and urgent repairs efficiently by converting alarms or service requests into actionable work orders. It ensures quick response, transparency, and customer satisfaction.

Service Highlights

• Respond to customer requests via helpdesk.
• Automatically or manually trigger work orders from alarms.
• Convert PPM schedules into work orders when needed.
• Assign work orders to technicians/vendors (manual or automated).
• View work orders in list and calendar formats with resource allocation.
• Track progress and status changes in real time.
• Approve or reject completion and close work orders.
• Fully mobile-enabled for workforce and customers.
• Capture customer feedback and satisfaction index.
• Generate one-click incident reports (PDF).
• Notifications for all state changes in work orders.

Business Benefits

• Faster response to unexpected issues.
• Improves SLA compliance and customer satisfaction.
• Enhances transparency and accountability.
• Reduces downtime and operational disruptions.
• Provides complete audit trails and reporting.